Price guarantee policy

Terms and conditions of the best price policy.

Kétolat Inc. is so convinced that its 1kg bag of organic erythritol powder (sugar to ice cream style) is the best price on the market that we offer you a best price guarantee.

The best price policy applies to a Canadian competitor's store or a competitor's Canadian online store.

Ketolat Inc. makes every effort to offer you the most competitive price on the above mentioned product.
If a Canadian competitor's physical store or a competitor's Canadian online store that can make deliveries to your address offers a lower price (including all fees charged by the Competitor), for the identical product (1 Kg Organic Erythritol Powder?(Icing Sugar Style) which is in stock and available for sale at the Competitor's location, Ketolat Inc. will offer the same price as the Competitor, no hassle!

If the Competitor offers a percentage discount, Ketolat Inc. will offer the same discounted price (including all fees charged by the Competitor).

The detailed terms and conditions, as well as the exclusions that apply to this offer are outlined below.

How do I request a price match?

When you shop in our online store, simply call 514-360-7749 to speak with a representative to provide us with tangible and satisfactory proof of the lower price you found. You can also submit your request by sending an email to info@ketolat.com.

What constitutes proof of a price when requesting a price alignment?

If you have the Competitor's advertisement, please submit a print version or a photo/photocopy of the entire advertisement. Digital versions of print advertisements are also accepted. If you have found the prize online, please submit the complete URL (web address) of the product page or web page of an eligible Competitor's website on your mobile device.
On the proof in question, Ketolat Inc. must be able to find the name, make, model and number of the product and determine the price difference (including all charges invoiced by the Competitor, such as taxes, import, shipping and handling fees).

What is considered a Competitor when requesting a price alignment?

Competitors eligible for the Best Price Policy include a Canadian competitor's local physical store or a competitor's Canadian online store that can make deliveries to your address. Specifically, you may be eligible for the Best Price Policy:
  • For an online purchase at ketolat.com: The Competitor's lower price must be in effect and available.

Can you apply the price alignment to the purchase of a large quantity of items?

Ketolat Inc. reserves the right to limit a request to a maximum of 15 units.
Exceptions to the best price hassle-free policy
Our best hassle-free pricing policy does not apply to the following:
  • Competitor closing prices;
  • Competitor pricing or printing errors;
  • Prizes for discontinued, used, refurbished or damaged Competitor products;
  • Competitor's liquidation prizes;
  • Competitor's special order prices;
  • Competitor's Good Friday, Cyber Monday and After Christmas Sale prizes;
  • Special prices for Competitor members and employees, military and seniors;
  • Competitor's financing offers;
  • Services such as rental, delivery, assembly and installation;
  • Prices posted on auction websites;
  • Gift cards;
  • Competitor's gift with purchase offers;
  • The Competitor's mail order offers;
  • Competitor's free or bonus product offers;
  • Manufacturer's coupons and discounts;
  • Limited or minimum quantity offers;
  • Bids and quotes;
  • Third party vendor prices on transactional websites; and
  • Prices found on closing sale / discount sale websites.

Other terms and conditions

  • Competitor prices must be in Canadian dollars.
  • The Competitor's lower price must be in effect on the date of purchase.
  • The Competitor must be an authorized dealer located in Canada.
  • You may take advantage of a price alignment within thirty (30) days of the date of purchase from the Ketolat Inc. online store: If a price alignment is required after the date of purchase, proof of the original purchase from the Ketolat Inc. online store will be required, as well as proof that the Competitor's lower price was in effect on the date of your purchase from the Ketolat Inc. online store.
  • Before agreeing to offer the best price policy, Ketolat Inc. reserves the right to verify if the Competitor is actually offering a lower price for an identical product at the date of purchase in order to be able to compare prices in a fair and equitable manner.
  • The Competitor must have the product in stock for immediate sale at the time you wish to take advantage of the best price policy without hassle. The product must also be in stock and available for immediate sale at the Kétolat Inc. online store at the same time.
  • The price offered by the Competitor is for a new product, in its packaging sealed by the manufacturer and subject to the manufacturer's warranty in Canada.
  • The best hassle-free pricing policy cannot be combined with any other offer, including, but not limited to, coupons or promotional codes from Ketolat Inc. that apply to product prices.
  • Product prices displayed on Ketolat.com may differ from prices displayed for the same products in store. The price of the same product may also vary from store to store.
  • Ketolat Inc. will offer price matching for the Competitor's Canadian online stores (a competitor that does not have a physical store) that can deliver to your address. Excluded are third party sellers on transactional websites and auction, closing sale and discount sale sites. For example, we offer price matching for items sold by Amazon.ca, but not for items sold by a third party seller that displays products on Amazon.ca.
  • Ketolat Inc. offers price matching only for the above-mentioned product, the 1Kg bag of organic erythritol powder presented in its online store at ketolat.com,
  • Ketolat Inc. reserves the right to change or update the information, as well as correct pricing errors or omissions, at any time without notice. If you find an error, please contact the Ketolat customer service team at 514-360-7749.
  • The terms and conditions of the hassle-free best price policy are subject to change without notice. Effective date: October 28, 2020.