Return Policy

RETURNS

Our policy lasts 15 days. If 15 days have elapsed since your purchase, we unfortunately cannot offer you a refund. No exchanges will be accepted.

To make a return, you must show us a receipt or proof of purchase.

There are certain situations where no refund or only a partial refund will be given: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.


Refunds


Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request within 15 days of receipt of the product(s).
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3-6 business days.

Late or Missing Refunds


If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at commandes@ketolat.com or by phone at (514) 360-7749.


Shipping


To return a product, you must send it by mail to: 4355 Avenue Beaudry, Saint-Hyacinthe, QC, J2S 8W2, Canada.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.